Refund policy

Refund and returns policy

We want you to love what you order. Because many of our products are frozen or fermented, some items are handled differently.

Frozen, chilled and fermented products (dumplings, bao, dim sum, Kimchi, Dr Broth, kefir and other perishables)

For food safety we cannot accept returns or exchanges on perishable goods once they have been delivered. Please make sure someone can receive and refrigerate or freeze your order on the day it arrives.

Damaged, defective or incorrect items

If an item arrives damaged, thawed, spoiled or not what you ordered, email info@chegourmet.co.za within 24 hours of delivery with your order number and a clear photo of the item and the packaging. We will replace it or refund it, whichever you prefer, once we have confirmed the problem. Please keep the item until we reply.

Non-perishable pantry items (sauces, noodles, rice, spices, snacks and similar)

You can request a return within 7 days of delivery if the item is unopened, unused and in its original packaging. Email info@chegourmet.co.za with your order number. Return shipping is for your account unless the item arrived damaged or incorrect. Opened food items cannot be returned.

Refunds

Approved refunds go back to your original payment method within 5 to 10 business days.

Delivery delays

If your order has not arrived when expected, contact us as soon as possible so we can trace it.

Contact: info@chegourmet.co.za, +27 71 070 0956.