Shipping policy
Che Gourmet Shipping Policy
Order Processing Time:
All orders are processed within 5-7 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates:
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Local (Johannesburg and Gauteng):
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Standard Delivery (2–3 business days): Flat rate of R150.
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Free Shipping on orders over R1500.
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National (Rest of South Africa):
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Standard Delivery (3–5 business days): Flat rate of R150.
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Free Shipping on orders over R1500.
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In-store Pickup:
Free collection is available by arrangement from our current collection point in Weltevredenpark, Roodepoort. Please contact info@chegourmet.co.za or 071 070 0956 before ordering to arrange collection. Our new collection point will be available from the beginning of December, with details to follow.
Shipping to P.O. Boxes:
We do not offer delivery to P.O. Box addresses.
Shipping Delays:
While we strive to deliver your orders promptly, occasional delays due to courier issues or unforeseen circumstances can occur. If your order is significantly delayed, please contact us at info@chegourmet.co.za.
Damaged or Lost Packages:
If your package arrives damaged or appears lost, please contact us immediately at info@chegourmet.co.za with your order number, details, and photographs (if applicable), and we will investigate and rectify the issue promptly.
Returns and Refunds:
Please refer to our Returns and Refund Policy page for detailed information.
Contact Information:
For any questions or further assistance, please contact us at info@chegourmet.co.za or call us at 071 070 0956